Frequently Asked Questions
📦 Shipping & Delivery
How long does delivery take?
Delivery typically takes 5–10 business days within South Africa. Please note that times may vary depending on your location.
Do you ship nationwide?
Yes, we deliver across South Africa.
Will I receive tracking information?
Yes, once your order has been processed, you will receive tracking details via email.
💳 Orders & Payments
What payment methods do you accept?
We accept secure online payments through trusted payment gateways. Available options will be shown at checkout.
Can I change or cancel my order?
If your order has not yet been processed, we may be able to assist. Please contact us as soon as possible.
💡 Product & Usage
How often should I use the LED mask?
For best results, we recommend using the mask 3–5 times per week for 10–20 minutes per session.
When will I start seeing results?
Results vary, but many users begin to notice improvements in their skin within 1–2 weeks with consistent use.
Is it safe to use?
Yes, LED light therapy is widely used in skincare and is non-invasive. Always follow the usage instructions provided.
Can I use it with my skincare products?
Yes, the mask can be used alongside your regular skincare routine.
🔄 Returns & Guarantee
Do you offer a guarantee?
We stand behind our product and aim to ensure customer satisfaction. Please contact us if you experience any issues with your order.
Can I return the product?
If you have concerns about your order, please reach out to our support team and we will assist you where possible.
📩 Support
How can I contact you?
You can reach us via our Contact page. We aim to respond within 24 hours.
Do you offer WhatsApp support?
Yes, you can contact us via WhatsApp for faster assistance.
⚠️ Disclaimer
Results may vary depending on individual skin type, consistency of use, and overall skincare routine.